Cancellation & Refund Policy
Last updated: 7/22/2026. This policy applies to all €60 one-to-one sessions booked through PsychHeal.
More than 24 hours before
Free cancellation or reschedule. Full refund processed within 5–10 working days to your original payment method.
Less than 24 hours before
50% refund, OR you can reschedule once at no extra cost (within 30 days).
No-show
If you don't join the call within 15 minutes of the scheduled start, the session is forfeited and non-refundable.
Illness, bereavement, crisis
Life happens. Email me — I will always try to reschedule fairly, regardless of timing. No questions asked for medical or compassionate reasons.
How to cancel or reschedule
Email hello@psychheal.app from the address you booked with. Include your booking confirmation. I respond within 24 hours (usually faster).
Your EU/UK consumer right of withdrawal
Under EU Consumer Rights Directive 2011/83/EU (and equivalent UK/Greek/Swedish law), you have 14 days from booking to withdraw and receive a full refund — unless the session has already taken place with your explicit consent.
When you tick the "I want my session as scheduled" acknowledgement at checkout, you are expressly requesting the service begin before the 14-day period ends. You retain the right to cancel under the schedule above, but you waive the automatic 14-day withdrawal once the session is delivered.
If I have to cancel
If I need to cancel (illness, technical failure, emergency), you will receive a full refund automatically, plus the option to rebook at 25% off your next session as a goodwill gesture.
Payment failures and chargebacks
Payments are processed by Stripe. If a payment fails after booking, the slot is released back to public availability after 30 minutes. Disputed chargebacks are handled directly through Stripe — please email me first; almost everything can be resolved without involving your bank.
Refunds outside this policy
If you feel the session genuinely did not provide what was described (reflective coaching & support, as set out on the scope page), email me within 7 days. I will review honestly. Goodwill refunds are at my discretion but I default to fairness.
What is not refundable
- Donations made via the support button.
- No-shows (defined above).
- Sessions you attended in full and then later changed your mind about.
Crisis note: if you are cancelling because you are in a mental-health crisis, please reach out to a crisis line first — visit /helplines. The refund can wait; your safety can't.
See also: Terms of Use · Scope of practice · Privacy